FAQ

SEEDDESIGN warrants against defects in materials or workmanship for a period of two years from date of purchase for use, and agrees to repair or at our option replace a defective unit without charge. However, we guarantee the fixtures ONLY IF consumers follow appropriately these instructions, which must be well kept for future cares:

• This warranty does not cover damage resulted from misuse or abuse, lack of reasonable care, loss of parts or subjecting the fixture to any electrical service other than specified for proper use.
• The fixture MUST NOT modified in any way. Any modification may turn the fixture into dangerous. SEEDDESIGN declines all responsibility for modified products.
• Replacing bulbs must be of the same type, voltage and wattage as specified in these instructions.
• If the fixture does not work:
  (1) turn off power supply and check all wire connections;
  (2) check fuse or circuit breaker and have a qualified electrician replace if necessary;
  (3) ensure light bulb is in working order.
• It is important to note that some pieces vary in shape and color from one to another, as they are mouth-blown glass or concrete. Those differences are not imperfection; rather they guarantee that the glass is handcrafted.

SEEDDESIGN reserves the right to introduce all changes required for the improvement of the present product at any time and without prior notice.

So far, all SEEDDESIGN collections are IP20 only for indoor use, excepting CASTLE Wall lamp outdoor version which is IP44.
It should be ensured that the lamps wouldn’t be affected with damp if installed in bathroom or toilet.
For more details, please consult SEED shops or customer service.

Periodical maintenance  keeps lighting in its best condition.
Here we provide three basic means of dealing with different materials. Follow our instructions and worry no more:

● Metal

As regards maintenance of metal lamp, it gets trickier and takes more caution than glass. In general there are two kinds of finish, coating and plating. For routinely clean-up remove dust should be fine enough. But while you find much dust or finger tints over the suspension, time to have a thorough treatment. It is essential that DO remove dust delicately, better with “ electronic dust tissue/ fabric”. ( You can find those products from 3M. )

• Clean off the surface gently by duster sheet.
• Wipe in the same direction with wrung, moist cloth.
• Use a soft dry cloth to dry off the shade in case of water stain.

● Glass

Illumination which comes out through opal glass appears gentle, soft and elegant. After being suspended for couple weeks or longer, it is obvious that dust will cover on the surface, which have a subtle influence on lamp look as well as brightness of illumination.

• Wipe in the same direction by wrung, moist cloth
• If necessary, take off the shade carefully and wash by water, a bit of neutral detergent would be fine.
• Dry off by soft dry fabric or duster sheet.

● Concrete

Besides general materials, there is an iconic one which stays popular for years – the concrete made CASTLE. Well, lucky that concrete is the easiest one to take care of.

• Clean off the shade by feather duster or dry fabric slightly and regularly.
• When wet cleaning is necessary, wipe the shade with a wet fabric to maintain original appearance evenly.

▲ Attention !!

• Do NOT use dry fabric to wipe off the dust incase surface scratch.
• Do NOT use solvents or chemicals, especially abrasive cleaner to clean SEED items.